125 King's Road, Chelsea, London
+44 20 7584 7930
Mon-Sat: 9:00-18:00, Sun: 11:00-17:00

Terms of Service

Welcome to Vital Naturals UK. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions.

1
Acceptance of Terms

By accessing, browsing, or using the Vital Naturals UK website (the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our Service.

These terms constitute a legally binding agreement between you and Vital Naturals UK, a company registered in the United Kingdom. We reserve the right to modify these terms at any time, and such modifications will be effective immediately upon posting on this page.

2
Use of Our Website

You may use our website for lawful purposes only. You agree not to use the Service in any way that violates applicable laws, regulations, or these terms. You are prohibited from using our website to transmit, distribute, store, or destroy material that is infringing, defamatory, invasive of privacy, or otherwise objectionable.

Permitted Uses:

  • Browse and purchase our natural health and skincare products
  • Access educational content about natural wellness
  • Create an account for enhanced shopping experience
  • Contact customer support for assistance

3
Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of Vital Naturals UK or its content suppliers and is protected by UK and international copyright laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of our material without our express written consent.

Our Trademarks:

The Vital Naturals UK name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Vital Naturals UK. You may not use these marks without our prior written permission.

4
User Accounts and Security

To access certain features of our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We reserve the right to terminate accounts that violate these terms or are inactive for an extended period.

Account Responsibilities:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the security of your password
  • Accept all risks of unauthorized access to your account

5
Product Information and Pricing

We strive to provide accurate product descriptions, pricing, and availability information. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. All prices are subject to change without notice.

We reserve the right to refuse or cancel orders for any reason, including but not limited to errors in pricing or product information, problems identified by our credit and fraud avoidance department, or issues related to your order.

Product Quality Guarantee:

All our products are sourced from trusted suppliers and undergo rigorous quality control. If you're not satisfied with your purchase, please contact our customer service team within 30 days for a full refund or exchange.

6
Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

We comply with applicable UK data protection laws, including the Data Protection Act 2018 and the UK GDPR. We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing.

7
Disclaimers and Limitation of Liability

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, Vital Naturals UK excludes all representations, warranties, conditions, and terms (whether express or implied by statute, common law, or otherwise) which might otherwise have effect in relation to this website.

Vital Naturals UK shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of or inability to use the website.

Health and Wellness Disclaimer:

While our products are made from natural ingredients, individual results may vary. Our products are not intended to diagnose, treat, cure, or prevent any disease. Always consult with a qualified healthcare professional before using any new health or skincare products.

8
Termination

We may terminate or suspend your account and access to our website immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the website will cease immediately. All provisions which should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

9
Governing Law and Jurisdiction

These Terms shall be interpreted and governed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10
Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

Your continued use of the website after any such changes constitutes your acceptance of the new Terms. If you do not agree to abide by these or any future terms, do not use or access the website.

11
Contact Information

If you have any questions about these Terms of Service, please contact us using the information below:

Company Information

Vital Naturals UK

Address:
125 King's Road, Chelsea
London SW3 4RP
United Kingdom

Contact Details

Phone: +44 20 7584 7930

Email: [email protected]

Business Hours:
Monday-Saturday: 9:00-18:00
Sunday: 11:00-17:00

Last Updated: January 1, 2025